Exchange & Refund

‏Exchange & Refund Policy (Kuwait Only)
We want your experience with Follow the Sun to be completely satisfying. If you're not happy with your order, please read the following policy carefully:
🔸 Important:
All exchanges and returns must be arranged and handled only through our official shipping partner. We do not accept in-person returns or shipments via third-party couriers.
Exchange Policy
  • Exchange requests must be submitted within 14 days of receiving the order.
  • Items must be unused, unwashed, and in their original condition, with all tags and the original shipping bag.
  • Exchanges are available for a different size or product (subject to availability).
  • The customer is responsible for return and exchange shipping costs, unless the item is defective.
Refund Policy
  • Refunds are issued only in cases of damaged, defective, or incorrect items.
  • A refund request must be submitted within 3 days of receiving the order, including photos of the item and the order number.
  • The customer is responsible for the return shipping cost.
  • Once approved, and after the item is received and inspected, the refund will be processed within 7–14 business days to the original payment method (excluding the original delivery fee).