Frequently Asked Questions

Are all purchases final?

Kuwait Orders

No. Returns and exchanges are accepted within 14 days of receiving your order, provided that the item is unused, in its original condition, and includes all original tags and packaging.

Customers are responsible for all delivery fees associated with returns or exchanges.

GCC & International Orders

Eligibility for returns and exchanges on GCC and international orders varies depending on the shipping destination.

Please contact us via WhatsApp before completing your purchase to confirm the terms applicable to your destination.

Original shipping fees, return shipping fees, customs duties, and taxes are non-refundable.

When will I receive my order?

We aim to prepare and ship your order as quickly as possible. Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

Estimated Delivery Times:

Kuwait: 1–3 business days after order confirmation.
GCC and selected Arab countries available at checkout: 3–12 business days after dispatch.
United Kingdom, United States, and Canada: 5–10 business days after dispatch.

Delivery times may vary depending on the destination, customs procedures, and circumstances beyond our control.

Where are your products made?

Our products are manufactured both locally and internationally in collaboration with carefully selected production partners to ensure quality, craftsmanship, and lasting value in every piece.

How much does shipping cost?

Shipping fees are calculated automatically based on the delivery area or destination and the weight of the order. The final shipping cost will be displayed at checkout before you complete your purchase.

Any available free-shipping promotions will be applied automatically to eligible orders.

How do I request a return or exchange?

Please contact us by email or WhatsApp before sending any item back.

For Kuwait orders, all returns and exchanges must be processed exclusively through our approved shipping partner. Manual delivery and third-party shipping companies are not accepted.

For GCC and international orders, eligibility varies depending on the destination. Please contact us to confirm the applicable terms and procedures.

Do you offer pre-orders?

Yes. Selected pieces may be available for pre-order.

The estimated processing and delivery time for pre-orders is approximately three weeks to one month and may vary depending on the item.

Pre-orders may be cancelled for a full refund at any time before dispatch.

How can I contact you?

For enquiries, customer support, or return and exchange requests, please contact us through:

Email: support@followthesun.store

WhatsApp: +966 538766272